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Questions & Answers

Here you will find answers to frequently asked questions.

Tickets

The time slot ticket entitles you to a single entry on the selected visit date and at the selected time. There is no time limit on your visit to the museum.

The combined ticket entitles you to a single entry to both museums. You may visit the museums once on the dates and at the time selected at the time of purchase. There is no time limit on your visit to the museum.

Yes, tickets are valid for a specific date and time. You select the date and time when purchasing tickets online or on-site at the cash desk, subject to availability. There is no time limit on your visit to the museum.

Students under 25 years of age who hold a valid student ID, pensioners aged 65 or over who hold a valid pensioner ID (regardless of nationality), persons with reduced mobility and their companions as well as the unemployed are entitled to reduced entrance fees.

Guests with a so-called “Kulturpass” (Cultural Pass) and the ICOM Card may be admitted free of charge. Additional reductions can be found on our website under “Visit”.

Children and young people under the age of nineteen (namely, guests who have yet to celebrate their nineteenth birthday) are admitted free of charge to the Federal Museums. When booking tickets online, visitors are not required to book a ticket for children and young people under the age of nineteen. These will be registered at the entrance when showing a valid student ID. 

The admission price is paid according to entitlement to reduced rates. Free registration is required for groups of ten or more persons. The maximum size of a group is 25 persons! For reservation enquiries, contact our team at booking.tourist@khm.at.

Our art and cultural education team would also be glad to prepare special guided tours for your groups. For this, please contact kulturvermittlung@weltmuseumwien.at.

The purchase price of your ticket may be refunded under conditions set out in the so-called Fern- und Auswärtsgeschäfte-Gesetz (FAGG) [Distance Selling Act]:

The ticket is neither time-limited nor personalised, and has been purchased online within the previous fourteen days. 

or

The event was annulled. 

For this purpose, please see our refund form at www.khm.at/refund. 

Opening Hours

You can find our current opening hours under “Visit”.

The time slot ticket entitles you to a single entry on the selected visit date and at the selected time. There is no time limit on your visit to the museum.

7 Museums Pass (Annual Ticket)

The 7 Museums Pass (Annual Ticket) is a ticket for unlimited museum visits over a 365-day period from the date of purchase. It entitles holders to visit the Kunsthistorisches Museum Vienna, Ephesos Museum, Neue Hofburg – Weltmuseum Wien, Imperial Armoury, Collection of Historic Musical Instruments, Imperial Treasury Vienna, Imperial Carriage Museum, the Theatermuseum (temporarily closed) and Ambras Castle Innsbruck. Furthermore, holders of the 7 Museums Pass (Annual Ticket) enjoy a 50 per cent reduction on audio guides and a ten per cent reduction in the shop (with the exception of price-linked books and reduced items).

The 7 Museums Pass (Annual Ticket) is available online as a digital 7 Museums Pass (Annual Ticket), which holders may have to hand on their smartphone, and at all times. The analogue version is available for purchase at the ticket office.

The young 7 Museums Pass (Annual Ticket) is available for all guests aged between nineteen and twenty-five. 

Senior citizens may purchase the standard 7 Museums Pass (Annual Ticket).

The 7 Museums Pass (Annual Ticket) is also available in the form of a gift voucher. This is available for purchase either on site or online. When purchasing online, you have the option to select delivery either in PDF form – also ideal for those making last-minute decisions – or postal delivery. 

The Family & Friends annual pass offer is aimed at 2 adults and children. The Family & Friends annual pass can also be used individually.  The offer includes discounts on the children's and family program as well as a discounted snack in the café in the Cupola hall of the Kunsthistorisches Museum and in the café in the Hall of Columns of the Neue Hofburg.

The Family & Friends annual pass is valid for all types of families and for all generations.

The 7 Museums Pass (Annual Ticket) is valid for one year upon activation and personalisation at the ticket office. 

Should you have lost your 7 Museums Pass (Annual Ticket), please go to the information desk at the Kunsthistorisches Museum and request a free duplicate.

Barrier-free Accessibility

All are welcome to visit the KHM Museumsverband collections! We are currently in the process of making the museum a barrier-free and inclusive venue for social participation for one and all.

The museum’s main entrance is accessible without steps by way of a platform elevator. The special exhibition areas on the ground floor and the exhibition areas on the first floor are also accessible without steps by elevator.

Service animals may be brought along. 

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To reserve a wheelchair please contact us at guestservice.wmw@weltmuseumwien.at.

 

Journalists

Journalists are admitted free of charge to all exhibitions and locations of the KHM Museumsverband provided that the visit comprises part of their professional assignments. Accreditation at our press department is essential! Accreditations by email: info.pr@khm.at. 

 

General Questions

The duration of museum visits varies from house to house and according to your interests, from half an hour to an entire day. 

Backpacks and umbrellas may be deposited in the cloakroom or stowed in lockers throughout your visit to the museum. 

Please note that the Kunsthistorisches Museum does not offer luggage storage.

Photographing and filming is permitted without flash and tripod, and for private use and non-commercial purposes only. In the case of works of art, please note that they are designated to prevent photographing.